Our Solutions
Walker provides a wide range of flexible services to maximize your technology investment and accelerate the success of CX initiatives.
Technology Services
Implementation and engineering services for all programs, from fast starts to highly customized deployments.
- Qualtrics training and support
- Survey and dashboard builds
- Close-the-loop case management
- Contact list automation
- Data integrations – standard or custom
- Custom distribution reporting
- Custom survey styling
- Custom survey behavior
- Website feedback configuration
- Technical Account Manager
Managed Services
Flexible professional services model for end-to-end program management and optimization.
- Program planning and scheduling
- Sample plan design and management
- Survey design and validation
- CX metrics, KPIs, program goals
- Survey translations
- Hot alerts/closed-loop design
- Causal modeling
- Advanced analytics
- Report system development
- Action planning and initiative tracking
Advisory Services
Tailored advisory solutions to build a world-class experience management practice.
- CX readiness assessments
- CX maturity assessments
- Listening architecture design
- Journey mapping
- Executive interviewing
- CX governance design
- Communication services
- Culture development
- CX workshops and training
- Virtual Workshops
- CX advisory services