Our Solutions

Walker provides a wide range of flexible services to maximize your technology investment and accelerate the success of CX initiatives.

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Technology Services

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Managed Services

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Advisory Services

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Technology Services

Implementation and engineering services for all programs, from fast starts to highly customized deployments.

  • Qualtrics training and support
  • Survey and dashboard builds
  • Close-the-loop case management
  • Contact list automation
  • Data integrations – standard or custom
  • Custom distribution reporting
  • Custom survey styling
  • Custom survey behavior
  • Website feedback configuration
  • Technical Account Manager
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Managed Services

Flexible professional services model for end-to-end program management and optimization.

  • Program planning and scheduling
  • Sample plan design and management
  • Survey design and validation
  • CX metrics, KPIs, program goals
  • Survey translations
  • Hot alerts/closed-loop design
  • Causal modeling
  • Advanced analytics
  • Report system development
  • Action planning and initiative tracking
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Advisory Services

Tailored advisory solutions to build a world-class experience management practice.

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