Our Solutions

Walker provides a wide range of flexible services to maximize your technology investment and accelerate the success of CX initiatives.

Technology Services

Managed Services

Advisory Services

Technology Services

Implementation and engineering services for all programs, from fast starts to highly customized deployments.

Qualtrics training and support
Survey and dashboard builds
Close-the-loop case management
Contact list automation
Data integrations – standard or custom
Custom distribution reporting
Custom survey styling
Custom survey behavior
Website feedback configuration
Technical Account Manager

Managed Services

Flexible professional services model for end-to-end program management and optimization.

Program planning and scheduling
Sample plan design and management
Survey design and validation
CX metrics, KPIs, program goals
Survey translations
Hot alerts/closed-loop design
Causal modeling
Advanced analytics
Report system development
Action planning and initiative tracking

Advisory Services

Tailored advisory solutions to build a world-class experience management practice.

CX readiness assessments
CX maturity assessments
Listening architecture design
Journey mapping
Executive interviewing
CX governance design
Communication services
Culture development
CX workshops and training
Virtual Workshops
CX advisory services

More about Advisory Services Meet Our Experts