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Wherever you are on your experience management journey, we help you get to the next level with best tools and the practical know-how that comes from decades of driving results for our clients.
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Johnson Controls supplies technology, services, and infrastructure required for buildings to operate at peak performance and efficiency. Walker helped Johnson Controls standardize their CX program on the Qualtrics platform for consistency accountability and business impact
Walker helped standardize customer feedback collection across 500 distinct brands.
Johnson Controls was able to identify 20 key touchpoints along the customer journey.
Utilizing Walker’s Loyalty Matrix™, Johnson Controls connected CX insights with business performance.
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Become part of an innovative organization that’s combining cutting-edge technology with industry-leading research capabilities to create something new. Enjoy the benefits of a fun, positive, and dynamic work environment that encourages creativity and rewards results.
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The CX Leader Newsletter is a weekly publication from Walker, providing CX leaders with content to help them bring their CX programs to the next level.
More than a discussion of CX topics, The CX Leader Podcast is a weekly source if insights focusing on ways CX professionals can develop the right skills and ideas to be effective leaders in their organizations.
Steve Walker is the host of The CX Leader Podcast. Steve is chairman and CEO of Walker.
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