Walker – Next-level XM, CX and EX

Innovating XM with AI

At Walker, we harness the power of AI to deliver unparalleled insights and value. By leveraging the latest AI-driven solutions, we help our clients discover actionable insights into their customer’s behaviors, anticipate their needs, optimize interactions, and build lasting relationships with their customers. Together, we’re making experience management smarter and more effective than ever before.

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Leading Qualtrics Strategic Partner

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Walker is a Qualtrics-certified full-service Experience Management (XM) firm.

Our team of experts provides technology implementation, end-to-end managed services, and expert strategic consulting – all to deliver better results for our clients.

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Our Approach

We meet you where you’re at

Wherever you are on your experience management journey, we help you get to the next level with best tools and the practical know-how that comes from decades of driving results for our clients.

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Our work speaks for itself

97%quality of

96% of Walker clients say we care about our clients:

“The team was poetry in motion. Everyone was focused on the outcome, but never shortcut attention to detail and strategy. We are incredibly grateful for all that our team did to help us.”

“I appreciate the support, professionalism and flexibility Walker provides. They have been a great team to partner with over the years.”

“The Walker team is proactive, innovative, and always ready to pick up with us a new challenge. I appreciate shared knowledge, expertise, and openness to develop new solutions. It is a pleasure to work with you.”

Thought Leadership:

CX Now: Eight Themes Driving CX Evolution Cover

CX Now: Eight Themes Driving CX Evolution

Working with our partner Qualtrics and with input from more than 50 CX leaders, Walker explored the most important topics affecting customer experience today. Several clear themes emerged, each explored in Walker’s new publication, “CX Now: Eight Themes Driving CX Evolution.”

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For CX Leaders

The CX Leader Newsletter is a weekly publication from Walker, providing CX leaders with content to help them bring their CX programs to the next level.

More than a discussion of CX topics, The CX Leader Podcast is a weekly source of insights focusing on ways CX professionals can develop the right skills and ideas to be effective leaders in their organizations.

Talk Less, Listen More
Talk Less, Listen More
Released: July 9, 2024

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