Resources

Effectively Combining CX and EX

Considering the experiences of customers and employees leads to the best results. This report provides practical advice for combining customer and employee insights to gain a well-rounded perspective on how well a your company is delivering on its promise of experience.

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The CX Leader Podcast

A weekly resource for CX and XM leaders

The CX Leader Podcast with host Steve Walker provides weekly insights for business leaders to improve results by unlocking the potential of their customer experience. More than a discussion of CX topics, the podcast focuses on ways CX professionals can develop the right skills and ideas to be effective leaders in their organizations.

The CX Leader Podcast with Steve Walker

The Story of Customers and Employees

Released: May 17, 2022

Reports and Position Papers

Next-Level CX for B2B Companies

A report focused on helping business-to-business companies rise to the next level of CX excellence.

Deliver More Value with X- and O-Data

This report provides a practical framework for integrating experience data (X-data) and operational data (O-data) to drive better decisions.

Effectively Combining CX and EX

Practical advice for combining customer and employee insights to gain perspective on how your company is delivering on its promise of experience.

Case Studies

Standardizing a Massive CX Program

With 100 brands supporting structures ranging from schools to arenas, Johnson Controls turned to Walker to standardize the CX program on the Qualtrics platform for consistency, accountability, and business impact.

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Optimizing CX Programs

Delivering exceptional mobility experiences to customers and clients worldwide, Altair Global looked to Walker to help develop systems that efficiently review updates on every relocation project, quickly close the loop on customer issues, and uncover patterns that prompt improvements.

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