Are you focused on improving experiences for customers and employees? You’re at the right place. Our resources include more than 150 interviews with experience management leaders that provide take-home value for you and your company.
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Considering the experiences of customers and employees leads to the best results. This report provides practical advice for combining customer and employee insights to gain a well-rounded perspective on how well a your company is delivering on its promise of experience.
The CX Leader Podcast with host Steve Walker provides weekly insights for business leaders to improve results by unlocking the potential of their customer experience. More than a discussion of CX topics, the podcast focuses on ways CX professionals can develop the right skills and ideas to be effective leaders in their organizations.
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A report focused on helping business-to-business companies rise to the next level of CX excellence.
This report provides a practical framework for integrating experience data (X-data) and operational data (O-data) to drive better decisions.
Practical advice for combining customer and employee insights to gain perspective on how your company is delivering on its promise of experience.
With 100 brands supporting structures ranging from schools to arenas, Johnson Controls turned to Walker to standardize the CX program on the Qualtrics platform for consistency, accountability, and business impact.
Delivering exceptional mobility experiences to customers and clients worldwide, Altair Global looked to Walker to help develop systems that efficiently review updates on every relocation project, quickly close the loop on customer issues, and uncover patterns that prompt improvements.
A resource of thought leadership articles for customer experience professionals.
December 29, 2021
December 15, 2021
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