Our Approach
From strategy to results
We guide top companies in the planning and design of their XM programs – enhancing experiences and improving results.
Building World-class Experience Programs
We guide top companies in the planning and designing of their XM programs, helping them to drive the actions that generate results to constantly improve the experiences of their customers.
We help top companies plan and design their XM programs, then help them understand and drive action in their organizations to create amazing experiences for their customers.
Strategy & Design
Walker offers end-to-end solutions for building, optimizing and managing an XM strategy.
Implementation
With over 70 Qualtrics-certified consultants, we’ll help you maximize your tech investment and accelerate your CX success.
- Qualtrics training and support
- Survey and dashboard builds
- Close-the-loop case management
- Contact list automation
- Data integrations – standard or custom
- Custom distribution reporting
- Custom survey styling
- Custom survey behavior
- Website feedback configuration
- Technical Account Manager
Program Advisory
Tailored advisory solutions to build a world-class experience management practice.
- CX readiness assessments
- CX maturity assessments
- Listening architecture design
- Journey mapping
- Executive interviewing
- CX governance design
- Communication services
- Culture development
- CX workshops and training
- Virtual Workshops
- CX advisory services
Program Management
Flexible professional services model for end-to-end program management and optimization.
- Program planning and scheduling
- Sample plan design and management
- Survey design and validation
- CX metrics, KPIs, program goals
- Survey translations
- Hot alerts/closed-loop design
- Causal modeling
- Advanced analytics
- Report system development
- Action planning and initiative tracking