Who We Are
Walker is a full-service Experience Management (XM) firm.
Our team of experts leverages the power of AI and the Qualtrics platform to provide technology services, end-to-end managed services, and expert strategic consulting – all to deliver better results for you.
Walker + Qualtrics
Walker and Qualtrics have teamed up to help hundreds of companies deliver XM results.
We accelerate your success by delivering flawless platform implementation, custom technology services, XM-specific AI solutions, flexible CX and EX programs, and expert advisory services – all to accelerate your success.
Our People
Knowledgeable, Dependable Problem Solvers
We have experts in every phase of Experience Management, from technical consultants to seasoned XM advisors.
Thought Leadership
Practical resources to help you succeed
With an extensive background in experience management, we’re constantly studying industry trends and sharing our own best practices to help you maximize your XM success.
PX: Designing a Better Patient Experience
Building trust by designing patient experiences that are more focused on the needs of patients, family members, and healthcare providers.
CX Now: Eight Themes Driving CX Evolution
The CX Now series takes a close look at essential themes currently driving CX evolution..
Next-Level CX for B2B Companies
A report focused on helping business-to-business companies rise to the next level of CX excellence.
The CX Leader Podcast
A weekly resource for CX and XM leaders
The CX Leader Podcast with host Steve Walker provides weekly insights for business leaders to improve results by unlocking the potential of their customer experience. More than a discussion of CX topics, the podcast focuses on ways CX professionals can develop the right skills and ideas to be effective leaders in their organizations.
Listen to the latest episode:
Diversity, Equity, and Inclusion at Walker
We believe EVERYONE deserves an amazing experience.
We strive to be a company that is driven to become more diverse, equitable, and inclusive. We know by doing so it will further enhance the experience our associates and customers have with our company.
Our History
80+ years of experience
Who would have thought that an innovative, opportunistic young woman conducting door-to-door surveys in 1939 could establish a trail-blazing market research firm that would evolve into a leading experience management services firm? That’s just part of our story. A company doesn’t stay in business for as long as we have without having relevant solutions, innovative approaches and loyal clients. We’re proud of our past but are more eager about what we’ll accomplish for our clients in the future.