Improving Access and Outcomes Using Success, Effort, Emotion, and Trust Metrics A nurse enters a hospital room for a routine blood draw. She greets the patient, explains why she is there, and begins the task. Once finished, she asks if there is anything else she can do and swiftly exits. From the provider’s perspective, the… Read more »
Tag: patient experience
21 Tips for How to Improve the Patient Experience
Patient experience is not just an opportunity, but a key priority, in today’s competitive healthcare environment. Improving patient experience scores through value-based care should be at the top of every health system’s to-do list.
The Ultimate Guide to Understanding What Patient Experience Is and Why It’s Important
Patient experience matters—to people’s lives and the performance of healthcare providers. Organizations focusing on and investing in patient-centered care stand to improve both.