Maximize your Digital Customer Experience Investment

Track & Diagnose

Diagnostic data from the on-going evaluation program inform what journeys need a deep dive.

Overall Site/App Experience →
Persistent Feedback →

Journey Deep Dive

To gain deeper insights and begin making improvements on your website or app.

Site Abandonment →
Cart Abandonment →
Post Transaction →

Activate & Transform

Listening posts, dashboards, contextual embedded data, and smart-routing capabilities established in the earlier phases should genuinely inform decision-making processes across the organization

XMSupport — Getting Started with Website Feedback

Topics covered: Key Terms and Best Practices

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