It’s difficult to know when someone is truly abandoning your website. They could be opening up a new tab, comparing prices, etc;. This Cart Abandonment method triggers an invite once your website visitor is either on the cart page, or has something in their cart, and goes to “leave” the site. Using your Website’s Operational Data, we can customize the survey experience based on whether or not they completed a purchase, giving you a full understanding if they abandoned or not.

Mobile Cart Abandonment is part of the Mobile Overall Site Experience survey and intercept.

Cart Abandonment example

Example

The Cart Abandonment is using the Pop Over creative. Move your cursor to the top of the browser window to view the Pop Over creative.

Survey:   DX - Cart_Abandonment_SURVEY
Creative:   Cart Abandonment
Creative Type:   Pop Over
Intercept:   Cart Abandonment

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