What are your top experience management challenges? We wondered about that and decided to conduct a non-scientific, fun exercise at the 2024 Qualtrics X4 Summit to find out. As a sponsor of X4, we had an exhibit and invited attendees to stop by and consider the following:
What are the biggest challenges to making XM work in your organization?
- Resources: Securing the resources necessary to support XM goals and initiatives
- Engagement & Alignment: Ensuring employees are on board with our XM objectives and understand their roles
- Data Integration: Consolidating the right data from the right sources to truly understand our customers and employees
- Action & Change: Driving the necessary actions and improvements to really make a difference
- Impact: Ensuring our XM strategy and programs result in quantifiable value for the organization