Most organizations assert that they are in search of continuous improvement. The question is how many are effective in their efforts. The continuous improvement process includes key performance indicators (KPIs), planning, accountability, communication, recognition of achievements, and more.
Tag: planning
Value Planning: The Connection Between CX Outcomes and Business Objectives
Launching any new initiative usually starts with three questions: Why are we doing this? Why is now the right time? What do we want to achieve? Consider a recent business project or a personal plan. Asking these questions defines the need, the urgency, and the end goal. The answers illustrate what is possible and why those opportunities are important right now.
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