From a cancer patient: “I had to change insurance in the middle of my eight-month treatment plan. Now I’m waiting to see if my oncologist and current chemotherapy drugs are covered. If they aren’t, I don’t know what I’m going to do. The approval and appeal process are overwhelming.” From an OB-GYN: “I had a… Read more »
Tag: patient journey
The Ultimate Guide to Understanding What Patient Experience Is and Why It’s Important
Patient experience matters—to people’s lives and the performance of healthcare providers. Organizations focusing on and investing in patient-centered care stand to improve both.
