Improving Access and Outcomes Using Success, Effort, Emotion, and Trust Metrics A nurse enters a hospital room for a routine blood draw. She greets the patient, explains why she is there, and begins the task. Once finished, she asks if there is anything else she can do and swiftly exits. From the provider’s perspective, the… Read more »
Category: Blog Posts
Taking the Steps Needed to Demonstrate CX Value
Value can be defined in various ways when analyzing organizational programs and initiatives. But make no mistake when it comes to assessing customer experience (CX) efforts – value is the ability to impact the bottom line in a tangible way.
Making the Needed Connections With Omnichannel CX
A strong and effective omnichannel strategy – offering fast, personalized, and uninterrupted customer experience across multiple platforms – is an essential tool to meet customer needs and continue to grow your organization.
Enter the AI World – or Be Left Behind
There is no shortage of current conversations about artificial intelligence (AI) – both its advantages as well as potential concerns. There are also many more unknowns than definites when it comes to the world of developing computer systems capable of performing tasks typically associated with human intelligence.
