Organizations must continue to “put out the daily fires” and execute the short-term adjustments that are required. But if that same organization wants to be best-in-class five or 10 years down the road, it must look beyond tomorrow – or next month, or next year – to which technological and societal changes will influence the way the world will work in the future.
Tag: experience visioning
Download our newest resources for XM Leaders:
Weekly resources to help customer experience professionals take their CX programs to the next level.