Your Experience Management team, and the organization as a whole, has adopted the XM Operating Framework. You have embraced the competencies and utilized the skills. You have combined monitoring, discovery, visioning, design and much more. Now is the time for the all-crucial Experience Integration. In one sense, it could be the payoff for all the work the CX team has done. In another, it is the beginning of an entirely new adventure of implementation, evaluation and adjustment. It is important not to run out of steam at this point!
