Join us for The CX Leader Forum
Realizing CX Value: Ambitious plans for creating a new industry standard
When CX programs have well-defined business objectives they can deliver incredible value. In this edition of The CX Leader Forum, we welcome Renée Siuta from ASM Global, a venue and event management company specializing in managing stadiums, convention centers, theaters, and other venues.
The entertainment business is all about the experience, and Renée will share some of her large-scale plans for delivering value, including:
- Collection of metrics across 350 venues
- Tailored listening by various different venues and personas
- The use of customer data to deliver great experiences and win more business
This event is exclusively arranged for Walker clients to be able to share ideas and challenges in a small-group virtual setting. Please join us!