Combining CX and EX – Really!

One organization’s journey to align both programs for more impact.

There is a lot of buzz about the advantages of combining customer experience and employee experience programs. It’s easy to see how they are connected, but does it make sense to combine all resources into one group? And what are the steps (and obstacles) to getting it done?

In this month’s Forum, we’ll hear how Neighborhood Health Plan of Rhode Island determined this was clearly the best approach for their organization.

Join us to learn more about their journey, including:

• The decision: Why combine CX and EX?
• The approach: What are the steps to align?
• The team: How do we bring the two teams together?
• The organization: How do we embed this throughout the organization?
• The verdict: Is it all worth it?

This event is exclusively arranged for Walker clients to be able to share ideas and challenges in a small-group virtual setting. Please join us!

Speakers