Join us for The CX Leader Forum

Effective CX Training:

Supporting a nationwide network to deliver consistently great experiences

Managing a network of more than 600 facilities nationwide requires dedicated CX training to ensure consistently great experiences. This is particularly true for Brookdale Senior Living – one of the nation’s largest networks of senior living communities. In this edition of The CX Leader Forum, we’ll discuss how Brookdale trains and educates a nationwide team to deliver excellent service and how they are equipped to deal with virtually any situation.

In this forum, we’ll discuss:

  • Setting up scalable training programs
  • Measuring, monitoring, and improving performance
  • Essential planning to be ready for unforeseen disasters

Join us to learn more about Brookdale’s approach and how their program might prompt ideas for your organization.

This event is exclusively arranged for Walker clients to be able to share ideas and challenges in a small-group virtual setting. Please join us!


Jonathan Ruchman
Senior Director, Customer Experience
Brookdale Senior Living
Sam Schmitz, Sr. Partner Delivery Manager, Qualtrics
Sam Schmitz
Senior Partner Delivery Manager
Sheila March
Sheila March, CCXP
Vice President, Client Services
Patrick Gibbons
Pat Gibbons, CCXP
Principal, SVP of Marketing and Experience Management