Agility in Action: Adapting CX for Lasting Impact

Leveraging real-time insights to enhance customer experience and drive brand loyalty

As buyer expectations evolve at an unprecedented pace, brands must act swiftly to transform customer experiences and outpace the competition. Starting a new digital listening program can quickly uncover valuable insights, but being prepared to act on this feedback is what creates exceptional customer experiences.

In this month’s Client Forum, we’ll hear how New Balance’s agile approach to real-time listening and rapid adaptation has given them a winning edge.

In this forum, we’ll discuss:

• How a digital listening program enables rapid iteration of customer experiences
• The critical role of delivering an outstanding first experience with your brand
• The impact of receiving a broader range of feedback on your strategies
• Preparing for anticipated demand surges to better manage unexpected spikes

This event is exclusively arranged for Walker clients to be able to share ideas and challenges in a small-group virtual setting. Please join us!

Speakers