The company that brought you Customers 2020

“By 2020, customer experience will overtake price and product as the key brand differentiator.”

This often-quoted statistic is from Walker’s 2013 report, Customers 2020. Now, we’re looking at the customers of the next decade. And we’d like your help. We’re recruiting for initial input from informed CX professionals to help determine key trends in customer experience.

If you’d like to be part of our research, please complete the form on this page.

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