VP, Advisory Services
Sarah partners with clients to design, manage, and optimize their XM capabilities. She translates customer insights into business recommendations and helps clients activate an improvement plan.
Sarah joined Walker with more than two decades of client experience expertise in the healthcare and technology industries.
Previously, Sarah was the VP of client success at a technology firm, where she built the inaugural Client Success department, hired, and led a team of Client Success Managers and Client Success Advisors to serve strategic clients. During her 11 years at Press Ganey Associates, Sarah was the Product Owner for Press Ganey’s patient experience survey products, representing the entire continuum of care and the source of the company’s largest revenue. In addition, Sarah was a Patient Experience Advisor for the largest and most strategic health systems to develop and implement improvement strategies.
Sarah earned her bachelor’s degree in health science from Purdue University. She is passionate about historic preservation and is the vice president on the Historic Preservation Commission Board of St. Joseph County/South Bend Indiana, where she resides with her husband and three sons.