Walker Technology

Walker is a leader in the development of customer technology tools,  created to listen and learn from your customers. Our web-based survey tools, online applications, reporting systems, analytic tools, and many other resources were built so you can leverage the perspective of your customer to improve business results.

We provide a broad array of technology solutions, and tailor them to your specific needs.

• Coordinating customer information – Gathering all of your customer information can be a significant issue. Walker works with you to map multiple databases of customer information into one system for effective measurement and management. Walker’s Oracle-based tools are flexible to coordinate with your CRM system or any database format to ensure accuracy.
  
  
• Gathering feedback – Walker’s web-based survey tools can handle even the most complex feedback needs. Because our clients have customers in almost every country, we routinely use our systems to gather feedback in almost every language in the world.
  
  
• Providing access – Your customer information is accessible to you at any time via Walker’s award-winning online application. Walker’s SmartLoyalty System® has served tens of thousands of users needing immediate access to customer information – including feedback, reports, trends, and analysis.
  
  
• Conducting analysis –Walker has developed business intelligence tools to dig deeper than conducting just analysis. Through the business intelligence tools, we pull together dispirit forms of information to provide the greatest insights on understanding your customers to make important business decisions.
  
  
• Aligning customer information – We recognize that customer feedback becomes even more valuable when aligned with other enterprise information. We blend customer information with financial, CRM, and other operational metrics to draw greater insights. We routinely push data into the systems and programs your people access on a regular basis to assure they have timely information to make business decisions.
  
  
• Delivering insights – Our mantra is to deliver the right information to the right person at the right time. We’re masters at breaking down customer information and delivering only what people need to make decisions that matter to them and to their stakeholders. To do this we often incorporate custom portals, push reports, and presentations to seamlessly deliver relevant information to hundreds of sales representatives, service representatives, marketing professionals, corporate strategists, and many others.

The key to our technology is we tailor it to fit your needs. We don’t expect to develop an online application that serves every business. Instead, we have developed a flexible technology approach that provides valuable tools for your unique business needs.